{"id":7051,"date":"2019-09-10T11:19:18","date_gmt":"2019-09-10T11:19:18","guid":{"rendered":"https:\/\/staging.heliossolutions.co\/blog\/?p=7051"},"modified":"2019-09-12T06:39:12","modified_gmt":"2019-09-12T06:39:12","slug":"what-is-ai-chatbot-how-do-ai-chatbots-work-the-complete-guide","status":"publish","type":"post","link":"https:\/\/staging.heliossolutions.co\/blog\/what-is-ai-chatbot-how-do-ai-chatbots-work-the-complete-guide\/","title":{"rendered":"What is AI Chatbot & How do AI Chatbots Work? The Complete Guide"},"content":{"rendered":"

Pop quiz:<\/strong> Don\u2019t keep your __________________ waiting!<\/p>\n

You probably guessed \u201ccustomers\u201d or \u201cclients\u201d right? This is because you thought from a business perspective and you are absolutely correct!<\/p>\n

When it comes to getting questions answered or problems solved, there is one thing that almost all customers have in common \u2013 they do not like to wait.<\/p>\n

According to research<\/a> carried out by HubSpot, 90% of customers rate “immediate” response as a must when they have a customer service question. Furthermore, 60% of customers define “immediate” as 10 minutes or less.<\/p>\n

Today, more and more businesses are turning toward Artificial Intelligence (AI) driven chatbots, in order to provide their customers with more convenience and better experience \u2013 this includes minimizing the customer waiting period and establishing a personalized communication channel.<\/p>\n

So what\u2019s the big deal about an AI-based chatbot<\/strong>? What exactly it is? How it works? Why care about it?<\/p>\n

Grab some popcorn and continue reading this guide as it discusses all you need to know about AI-enabled chatbots<\/strong>.<\/p>\n

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Table of Contents:<\/h2>\n \t\t
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  1. Debunking the Myth<\/a><\/li>\n\t\t\t\t\t
  2. What is AI Chatbot?<\/a><\/li>\n\t\t\t\t\t
  3. How does an AI Chatbot work?<\/a><\/li>\n\t\t\t\t\t
  4. Why you should care to build your own AI Chatbot?<\/a><\/li>\n\t\t <\/ol>\n\t<\/div>\n\t\t\n
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    Shield your business identity with the power of AI chatbots.<\/h5>\n
    <\/h5>\n

    Talk with one of our AI experts!<\/p>\n <\/div>\n

    \n get in touch<\/a>\n <\/div>\n <\/div>\n

    Debunking the Myth<\/strong><\/h2>\n

    What is a chatbot? It is an Artificial Intelligence Solution<\/a> <\/strong>that simulates interactive human conversation\u2026<\/p>\n

    Woah, woah, woah\u2026 Wait a second!<\/p>\n

    Before we get into AI-powered chatbots, it is important for us to understand that not every chatbot utilizes the true power of AI (i.e. chatbot with AI<\/strong>).<\/p>\n

    Basically, there are two types of chatbots: Scripted Chatbots<\/em> and AI Chatbots<\/em>.<\/p>\n

    The scripted ones are the earliest iteration of an intelligence mechanism and have been around for years. But they can\u2019t be called as genuine AI chatbots. In fact, they are programmed to respond in pre-defined ways.<\/p>\n

    \"blog-poweredchatbots-innerimg1\"<\/p>\n

    Evolution of Conversational AI <\/strong>(Source: Deloitte)<\/p>\n

    On the other hand, the AI ones are developed using Natural Language Processing (NLP) and Machine Learning (ML). These chatbots are able to learn and respond with efficient processing speed.<\/p>\n

    We can say that with genuine AI chatbots, the possibilities are endless.<\/p>\n

    With that said, let\u2019s dive into the world of AI chatbots.<\/p>\n

    \"blog-poweredchatbots-innerimg2\"<\/p>\n

    <\/h2>\n

    What is an AI-based chatbot?<\/strong><\/h2>\n

    Technically speaking, an AI chatbot is an automated program that taps into AI capabilities in order to interact with humans via text input, audio input, or both. In simple words, it is an application that can think like humans and carry out conversations. It is independent of human intervention.<\/p>\n

    When it is said that \u201cAI chatbots can think like humans\u201d, it basically means that AI chatbots can work on the basis of the knowledge database available to them at that point in time.<\/p>\n

    If any conversation introduces a concept that they are not programmed to understand, they will either avoid that conversation or potentially pass it to a human operator. The infusion of AI plays a vital role over here; it enables the chatbots to learn from such conversations and prepare for the future.<\/p>\n

    Examples:<\/strong><\/p>\n

    When it comes to the examples of AI-driven chatbots (which include virtual assistants), you are already using some of them in your day to day life: Apple\u2019s Siri, Google Assistant, Microsoft\u2019s Cortana, Amazon Echo, and Facebook Messenger.<\/p>\n

    Here are some more examples that will help you better understand the blend of AI and bots:<\/p>\n